Customer experience for today

The definition of customer experience has changed and expectations of what it should be are higher than they’ve ever been. Customers expect to be able to connect any time, day or night. They want to be able to choose which communications channels to interact through and to receive answers instantly through seamless digital interactions. With a cloud-based contact centre, they will.

MiCloud CC works seamlessly with MiCloud UC. That means you’ll enjoy full interoperability with MiCloud UC users and share the same suite of services. Whatever your needs, MiCloud CC can accommodate them – from a voice-only service, to a full multi-media platform.