The new software version is available now!

 

Please contact your account manager or call us on 01858 411500.

 

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MiCloud UC

for large business

Bring your communications and collaboration

into the cloud for more flexibility, simplicity and reliability

Powerful, cloud-based communication and collaboration

 

With a MiCloud UC (Unified Communications) platform, you have the tools to help your business work better – now and in the future. It’s all built in. Conference calling and desktop sharing make team meetings easy. And features like call routing help you stay in touch with your customers and each other.

If your company needs to keep track of customer calls, emails, social messages and beyond, MiCloud UC with CC (Contact Centre) can cover it. It can show your staff a history of a customer’s interactions as soon as they pick up the phone. So you’ll have all the background know-how you need to keep your customers happy.

MiCloud UC PDF

Here's how it works

 

The brains of the MiCloud UC platform are in data centres within the UK, and a second system is on standby, ready to spring into action if an unexpected event should happen.

Information and voice calls from your key sites securely travel through the core BT MPLS network with dual break-out points to the PSTN to reach their final destination. For your remote workers, a broadband connection gives them full access to all the functionality of MiCloud UC.

Employees enjoy the same communications functionality whether they’re in an office, on the road, or working from home. 

Improve first contact resolution

Agents collaborate instantaneously with experts to resolve customer inquiries on first contact resulting in fewer interaction transfers and customer call backs.

 

Tackle the resource issue

By running contact centre software from the cloud, customer care managers have the flexibility to find and retain top talent, regardless of their individual location. It’s no wonder that MiCloud CC sales are growing at an astronomical rate.

 

Seamless integration

Integrate seamlessly with existing CRM and ERP systems and easily add non-traditional channels like WhatsApp, WebRTC video and IoT events into your workflows.

 

Cut costs and be efficient

Whether it’s time or money, you can be doing better things with your budget than spending it on a server or additional software. With everything you need integrated into MiCloud CC that’s hosted in the cloud, you can deliver an exceptional customer experience while aligning costs with usage.